PRIVACY POLICY 

 Our website address is: https://primepathmobilept.com.

1. Introduction

PrimePath Mobile Physical Therapy (“PrimePath”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when using our website.

This policy applies only to information collected through our website and not to information collected during physical therapy services.
For information related to patient health records, please refer to our Notice of Privacy Practices (HIPAA).

2. Information We Collect

We may collect the following types of information when you visit or interact with our website:

A. Personal Information You Voluntarily Provide

When you submit a contact form, request an appointment, or communicate with us online, you may provide:

  • Name

  • Email address

  • Phone number

  • City or service area

  • Any message you choose to include

Please do not submit sensitive medical information or protected health information (PHI) through online forms.

We may use the information we collect from you when you request information or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send emails regarding your interests or other products and services.

 

 

B. Automatically Collected Information (Cookies & Analytics)

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website

     

    We may use third-party tools such as Google Analytics, which collect data via cookies to help us understand website performance.

You may disable cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to inquiries or appointment requests

  • Improving website functionality and user experience

  • Analyzing website traffic and performance

  • Communicating with you regarding services you request

  • Internal business operations

We do not sell your personal information.

4. Sharing of Information

We may share information with third parties only in the following situations:

A. Service Providers

We may share limited information with trusted third parties who assist us in:

  • Website hosting

  • Email communication

  • Analytics

  • Scheduling systems

These providers are required to protect your information.

B. Legal Requirements

We may disclose information if required to:

  • Comply with a legal obligation

  • Protect our rights, property, or safety

  • Respond to lawful requests from public authorities

C. No Sale of Personal Data

PrimePath Mobile Physical Therapy does not and will not sell personal information to third parties.

5. HIPAA & Health Information

This website is not intended for transmitting Protected Health Information (PHI).
Any PHI collected during the course of treatment is protected under HIPAA and described separately in our Notice of Privacy Practices.

If you are a patient, PHI shared during appointments, evaluations, or treatment is handled according to federal and state healthcare privacy laws.

6. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Request correction of inaccurate information

  • Opt-out of data sharing where applicable

  • Not be discriminated against for exercising privacy rights

To make a request, please email:
📧 primepathmobilept@gmail.com 

We may need to verify your identity before completing a request.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

 We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 We collect your email address in order to send you information about our services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted with an updated effective date.

11. Site Security & Wordfence

Our website uses Wordfence Security, a plugin that helps protect the site from malicious activity. Wordfence may collect certain data to identify and prevent security threats, including:

  • IP addresses of visitors

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Firewall or malware detection data

Wordfence sets cookies to determine whether you are a human visitor and to provide added security protection.
These cookies do not track your browsing for advertising purposes.

Wordfence’s privacy policy can be found here:
https://www.wordfence.com/help/general-data-protection-regulation/

Wordfence processes data on behalf of website owners for security purposes. This information is retained as necessary to protect the website from attacks, unauthorized access, and potential vulnerabilities.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

PrimePath Mobile Physical Therapy
📧 Email: dr.rodriguez@primepathmobilept.com